Reporting that Provides the Insight
To run your contact center well it needs to be run by numbers. With Ytica you get out of the box dashboards and reports that connect the dots.
- Gain insight for both inbound and outbound services
- Analyze your sales as well as support operations
- See how your customers are abandoning your queue while waiting for live agent and why
- Set up custom dashboards and KPIs that provide you with the right metrics to monitor
- With alerts, you will never miss an important event or change in performance