The Ytica for Talkdesk difference

Look back in time
From the very start, explore all your historical contact center data via carefully designed dashboards and reports.
Explore the Sentiment
Unleash the value of Talkdesk Sentiment metrics to quickly discover customers that need your attention.
Replay calls from Talkdesk
Drill down from reports to individual conversations recorded by Talkdesk for cause analysis and insight.
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Go to AppConnect

Watch your business KPIs

Based on years of experience in the contact center space, we give you dozens of pre-built dashboards and reports designed around metrics that are important to watch and understand.

Listen to important conversations

Drill down from dashboards and reports all the way to the individual calls recorded by Talkdesk and listen to what your customers had to say. Focus on conversations that require attention and enable you to learn something new.

Talkdesk is thrilled that Ytica’s highly customizable reporting and analytics is now available at AppConnect. We heard the need from our customers loud and clear and Ytica’s expertise in the contact center industry is now just one click away for all Talkdesk customers.

Robert Sur Head of Platform @Talkdesk

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