The reporting & analytics building block for your contact center
The Ytica for Twilio difference
Plug-and-play building block for Twilio platform
Add features like contact center business reporting, call replay and conversation analytics by connecting Ytica with your Twilio TaskRouter. No development needed at all.
From idea to first results in a matter of days
Once data starts flowing from Twilio you can enjoy carefully designed dashboards and reports to help you run your contact center. Or create your own.
Replay calls from the Twilio platform
Drill down from reports to individual conversations recorded by Twilio for cause analysis and insight.
Interested in learning more about the key features?
One-click install, pay as you go.
Watch your business KPIs
Based on years of experience in the contact center space, we give you dozens of pre-built dashboards and reports designed around metrics that are important to watch and understand.
Listen to important conversations
Drill down from dashboards and reports all the way to the individual calls and listen to what your customers had to say. Focus on conversations that require attention and enable you to learn something new.