Ytica Pricing Guide

Find the perfect plan for your contact center

 

ELITE

60
per agent
per month

BUSINESS

40
per agent
per month

STARTER

25
per agent
per month
 
Advanced WFO for contact center at scale with automation & speech analytics
Complete WFO for managing quality, performance and customer experience
Create custom reports to power your performance-focused contact center
Conversation search and playback
Customizable historical reports
Data update frequency hourly hourly daily
Data history 36 months 24 months 12 months
Support of custom metrics add $10 add $10
Real-time monitoring & coaching add $10
Tracking agent desktop activity add $10
Quality management add $10
Detection of silence & cross-talk add $10
Findings of speech phrases
Call transcript
API access add $10
Customer support email, chat, phone & Slack email, chat & Slack email & chat
Professional services available available
 

STARTER

$.01
PER TASK

BUSINESS

$.02
PER TASK

ELITE

$.03
PER TASK
Report update frequency daily daily hourly
Data history 6 months 12 months 36 months
View built-in reports & KPIs
Filter data by built-in filters
Export data do Excel
Personal alerts on KPIs
Listen to individual conversations
Schedule email reports  
Analyze silence and cross-talk  
API access (coming soon)  
Custom dashboards with built-in KPIs  
Custom dashboards with custom KPIs    
Analyze trending topics    
Ensure compliance and script adherance    
Support email & chat email & chat email, chat & voice
Professional services  

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