Ytica Speech Analytics provides an additional layer of intelligence and automation across your contact center. Our team has taken all the core functionality of Ytica’s already powerful workforce optimization and added machine learning, natural language processing, analysis and automation. This provides you with the deep knowledge you need, presented in a way that’s instantly accessible, and helps you make swift, confident business decisions.
Speech analytics touches on each part of contact center, helping to deliver:
Speech analytics delivers a clearer understanding of your customers’ needs. Automated phrase spotting helps you measure customer sentiment, monitor requests to speak to supervisors, track competitor mentions, or track any key phrases relevant for your business.